Refund Policy
MantraAssist provides professional administrative services. Because services involve time, labor, and third-party submissions, refunds are limited.
1. No Guaranteed Outcomes
We do not guarantee:
- Insurance approval
- Credentialing acceptance
- Processing timelines
- Revenue outcomes
Refunds will not be issued solely due to payer denial or processing delays.
2. When Refunds May Be Considered
Refunds may be considered if:
- Work has not yet commenced
- Duplicate payment occurred
- Billing error occurred
- Service cannot be delivered due to internal operational inability
Refund requests must be submitted within 7 days of payment.
3. Non-Refundable Situations
Fees are non-refundable if:
- Applications have been prepared or submitted
- Documents have been reviewed
- Credentialing workflow has begun
- Delays are caused by third parties
- Required documents are not provided
4. Partial Refunds
Partial refunds may be issued at our sole discretion based on:
- Stage of work completed
- Administrative time invested
5. Chargebacks
Clients must contact us before initiating a chargeback. Unauthorized chargebacks may result in service suspension and recovery actions.